Terms and Conditions

This web page represents our Terms of Use and Sale (“Agreement”) regarding our website, https://lingohour.com (“Website”). It was last updated on 22 April 2021. The terms, “we” and “our” as used in this Agreement refer to lingohour, LLC (“lingohour”).

We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the homepage of our Website when such changes occur.

We refer to this Agreement, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

Limited License

lingohour grants you a non-exclusive, non-transferable, revocable license to access and use our Website in order for you to make purchases of language learning services, and other features of our e-learning product through our Website, strictly in accordance with our Legal Terms.

Copyrights and Trademarks

Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered (“Intellectual Property”) owned, controlled or licensed by lingohour. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. lingohour aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of lingohour, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from lingohour. lingohour prohibits use of any logo of lingohour or any of its affiliates as part of a link to or from any Website unless lingohour approves such link in advance and in writing. Fair use of lingohour’s Intellectual Property requires proper acknowledgment. Other product and company names mentioned in our Website may be the Intellectual Property of their respective owners.

Links to Third-Party Websites

Our Website may contain links to Websites owned or operated by parties other than lingohour. Such links are provided for your reference only. lingohour does not monitor or control outside Websites and is not responsible for their content. lingohour’s inclusion of links to an outside Website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does lingohour’s inclusion of the links imply that lingohour is authorized to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked Website.

Content Disclaimer

Postings on our Website are made at such times as lingohour determines in its discretion. You should not assume that the information contained on our Website has been updated or otherwise contains current information. lingohour does not guarantee that we will review past postings to determine whether they remain accurate and information contained in such postings may have been superseded. THE INFORMATION AND MATERIALS IN OUR WEBSITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP TO DATE. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.

Services Disclaimer

Our services, primarily one-on-one classes with conversation partners, are for educational purposes only. Our conversation partners, agents, or other employees or representatives offer the service as governed by our Legal Terms. If you are displeased with our services, please read our Refunds section and act accordingly.

Our teachers, agents, employees, or other representatives have been instructed to maintain utmost professionalism and respect, including avoiding discrimination based on race, sexuality, gender, nationality, religion, political views, or other similar issues, and we are serious about enforcing these. However, lingohour cannot guarantee that our employees, teachers, agents, or other representatives act in accordance with this policy, and if you are displeased by any communications with lingohour, please refer to our refund policy for your rights to refund. By using our service you forfeit your rights to take legal action against lingohour or our associates, employees, agents, owners, or other representatives for these types of discrimination.

Customer Etiquette (Student Code of Conduct)

As a lingohour student, customers agree are expected to be polite and follow common etiquette when taking a class and/or dealing with anyone from the lingohour team.

A student must:

be fully clothed during classes
when taking a class, act with basic manners (no burping, nose picking, foul language etc)
when taking a class, have the video camera turned on at all times (unless requested otherwise by a teacher)
when taking a class, not be abusive to the conversation partner, or make comments that could be deemed as offensive (including sexual, religious, or racial comments)
when taking a class, avoid discussing inappropriate topics that could make your teacher feel uncomfortable (including topics on politics, religion, and sex)
when taking a class, give full attention to the teacher – no accepting a call and then leaving for half the class
when taking a class, no drinking alcohol. Eating may be permitted, but only if it doesn’t cause the student or teacher to be distracted
when taking a class, try to be in a room with minimum outside noise or distractions
be the sole user of their account. Attempts to have multiple people using a single account will not be allowed
not have multiple accounts. Attempts to create more than one account per student will not be allowed.
not solicit personal information from any lingohour conversation partner, including their phone number, social media profiles, home address etc
be on time and take the classes they request. Scheduling classes and then not showing up is a disservice to other students who may have wanted that time slot with a particular teacher, a disservice to the teacher, who ends up sitting there, and a disservice to us as we pay a teacher without them teaching. If a customer cannot attend a class, it should be canceled as far in advance as possible.

If the customer breaks this code of conduct, lingohour will issue one formal warning. If a second warning is issued, then lingohour reserves the right to expel the student from lingohour, ban them from future classes, and refuse refund requests.

Refunds

Only lingohour customers who are unhappy with the service within the first 35 days are eligible for a refund. Before issuing a refund, we will ask customers to explain what elements of lingohour they are unhappy with. This helps us gather feedback in order to continually improve the service we offer.

Recording of Classes for Training Purposes

Occasionally, our conversation partners will record your classes. Any class where you share personal information or otherwise information that is obviously only intended for the conversation partner will not be recorded, or, if it was filmed, will be deleted.

The purpose of these recordings is for training. We are constantly working on improving, and having example classes is extremely helpful in this regard. These recordings will never be published, public, or in any way used outside of internal training without your express permission.

In addition, we may use these recordings to create a short progress video for you. By having one or two classes per month recorded, we can edit them together over a longer timeline, so you have a video of your progress. If we create this, it is for you only to do what you wish with, and we will not share it without your express permission.

Any student who wishes to opt-out of being recorded can do so by emailing help(at)lingohour.com, and a note will be added to their account to ensure that from that point, no future classes will be recorded.

No Warranties; Exclusion of Liability; Indemnification

OUR WEBSITE IS OPERATED BY LINGOHOUR ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, LINGOHOUR SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT FOR OUR WEBSITE AND ANY CONTRACTS AND SERVICES YOU PURCHASE THROUGH IT. LINGOHOUR SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF OUR WEBSITE, FOR CONTRACTS OR SERVICES SOLD THROUGH OUR WEBSITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH OUR WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH OUR WEBSITE. YOUR USE OF OUR WEBSITE AND ANY CONTRACTS OR SERVICES ARE AT YOUR OWN RISK. IN NO EVENT SHALL EITHER LINGOHOUR OR THEIR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR WEBSITE, CONTRACTS AND SERVICES PURCHASED THROUGH OUR WEBSITE, THE DELAY OR INABILITY TO USE OUR WEBSITE OR OTHERWISE ARISING IN CONNECTION WITH OUR WEBSITE, CONTRACTS OR RELATED SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. IN NO EVENT SHALL LINGOHOUR’s LIABILITY FOR ANY DAMAGE CLAIM EXCEED THE AMOUNT PAID BY YOU TO LINGOHOUR FOR THE TRANSACTION GIVING RISE TO SUCH DAMAGE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

WITHOUT LIMITING THE FOREGOING, LINGOHOUR DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE WEBITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT OUR WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

YOU AGREE THAT ALL TIMES, YOU WILL LOOK TO ATTORNEYS FROM WHOM YOU PURCHASE SERVICES FOR ANY CLAIMS OF ANY NATURE, INCLUDING LOSS, DAMAGE, OR WARRANTY. LINGOHOUR AND THEIR RESPECTIVE AFFILIATES MAKE NO REPRESENTATION OR GUARANTEES ABOUT ANY CONTRACTS AND SERVICES OFFERED THROUGH OUR WEBSITE.

LINGOHOUR MAKES NO REPRESENTATION THAT CONTENT PROVIDED ON OUR WEBSITE, CONTRACTS, OR RELATED SERVICES ARE APPLICABLE OR APPROPRIATE FOR USE IN ALL JURISDICTIONS.

Indemnification

You agree to defend, indemnify and hold lingohour harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Website or any Contracts or Services you purchase through it.

Referral Program

At lingohour, you can get one month (30 days) free days of your current plan by referring a friend, if that friend does not request a refund.

Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, Reddit, or Wikipedia).

lingohour may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason.

We reserve the right to suspend accounts or remove subscriptions if we notice any activity that we believe is abusive or fraudulent. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals as deemed fair and appropriate.

Any abuse of the referral program will result in a permanent ban for all parties involved, and where relevant, the parties involved will be charged for the time they fraudulently received for free.